FEDEX - TRACKING
CUSTOMS AND EXCISE
All Mail exported from the UK is liable for random Customs Inspections, although we appreciate that Customs do protect our borders, as a company we cannot be help accountable for delays caused in this manner. Delivery times are only estimated - No service is guaranteed - International transit times are estimated and assume no Customs delays or severe weather conditions. Occasional Customs and Excise may open a Parcel for inspection this is totally beyond our control and we accept no responsibility for damages caused in this manner.
Please always provide a local contact number for the recipient
UNITED KINGDOM
Wax Seal Orders Dispatched within 2-5 working days
Sealing Wax Orders Dispatched within 24-48 working hours for wax in stock or 3-7 days for larger orders
STOCK Bottle Sealing Wax Dispatched within 1-2 working days - Bespoke Bottle Wax Orders may take longer as they are hand mixed to order (average 2-5 working days) Courier Delivery Only.
Peel n Sticks Dispatched within 2-21 working days - orders of over 300 will take longer depending on the quantity and time of year ordered.
UNITED KINGDOM
All Parcels shipped to a UK addresses will be dispatched via COURIER DPD, DHL, PARCELFORCE or ROYAL MAIL 24 (tracked to delivery - unsigned)
Claims for Non-Delivery Must be submitted within 30 days of shipping to be approved.
DPD Courier - TRACKING
DHL COURIER - TRACKING
ROYAL MAIL 24, SIGNED FOR, SPECIAL DELIVERY TRACKING
UNITED KINGDOM (CHANNEL ISLANDS)
ROYAL MAIL 24, SIGNED FOR, SPECIAL DELIVERY TRACKING
UNITED KINGDOM (NORTHERN IRELAND)
ROYAL MAIL 24, SIGNED FOR, SPECIAL DELIVERY TRACKING
UNITED KINGDOM (HIGHLANDS AND ISLANDS)
ROYAL MAIL 24, SIGNED FOR, SPECIAL DELIVERY TRACKING
IRELAND
FEDEX - TRACKING OR PARCEL FORCE - TRACKING
INTERNATIONAL ORDERS
Sorry We do not ship to Over Seas Armed Forces Address or PO Box Numbers (with the exception of Dubai)
Dispatch via:
ROYAL MAIL INTERNATIONAL STANDARD SERVICE - UN-TRACKED MAIL - NO DELIVERY GUARANTEE OR Royal Mailed Tracked Service (Delivery times may vary above the recommend delivery times during busy periods)
The service has been now added to our site due to demand for a cheaper service, however Royal Mail do sometimes use agents in other countries and tracking may not always be updated, please be patient with this service. We are not able to chase your parcel, if your parcel is URGENT please use FEDEX - if it faster and tracking is more efficient. Tracked Services are not always updated on the Royal Mail Website once the item departs the UK. This is totally out of our control.
FEDEX INTL PRIORITY OR ECONOMY - Our Fastest Delivery Option, orders are tracked from departure to destination. If your goods are urgent we recommend FEDEX for fast delivery.
Email if this service is not available for your destination and well will add this for you
INTERNATIONAL BUYERS PLEASE NOTE:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to purchase.
FOR INFORMATION ON DUTY AND TAXES we recommend the following website http://www.dutycalculator.com/
UK & International - stock items are posted by the shipping method selected within 48 hours - where stock is currently unavailable at the time of purchase, you will be notified of an approximate delivery date or given the option of a full refund. Delivery times are not Guaranteed unless you select Guaranteed Delivery.
Custom Designed Logo and Initial seals have an engraving time of up to 2-5 days (or select Express Engraving for dispatch within 2 or 3 working days) - plus shipping time. International Shipping times vary according to country.